Billing/Booking Clerk

Discussion about role, responsibilities and focus

Job description

Overview of position

Billing/Booking Clerk – Core

Areas of focus

Communication

Conflict resolution

Customer Service

Follow-up

Support

Back to the basics

Glossary

Circle of life in a dealership

Customer service defined

Where am I and how did I get here?

Time management
1. Daily duties
2. Weekly duties
3. Monthly/month-end duties

Something to think about?