Daily job duties
Reconcile cash drawer, request change order as needed from the bank (obtain assistance from the fixed operations director or Office Manager).
Answer and direct incoming telephone calls to the appropriate personnel.
Take written messages for active personnel and notify them as soon as possible regarding pending messages.
As vehicle repairs are completed contact customers for updates.
Reconcile repair orders.
Calculate the total retail price for repairs, parts, supplies, and record them on the repair order.
Collect from the customer total retail charges due for work performed by the service department.
Maintain the keys associated with completed repair orders, return customer’s keys to them when the repair order is paid in full and direct them to the location of their vehicle.
Checkpoint does the customer have possession of a loaner vehicle?
If the answer is yes, follow the organization’s process, (check the vehicle for visible damage, is the loaner vehicle clean and refueled as examples).
Checkpoint reconcile the cash drawer at the end of the day, place all monies and collected funds for all final parts, service and body shop tickets in a secure locking bag.
Reconcile the cash box and petty cash daily.
Filing as needed.
Checkpoint reconcile the cash drawer the last day of the month, place all monies and collected funds for all final parts, service and body shop tickets in a secure locking bag.
Reconcile the remaining open repair orders against the keys associated with all open repair orders, return customer’s keys to them when paid in full and direct them to the location of their vehicle.